Refund policy

Returns and refunds

No ShopCo products are printed on demand through Printify and its production partners. Each item is made after you order. Please check the size chart, product details, color, and delivery address carefully before checkout.

Returns and exchanges

We do not accept returns or exchanges for buyer’s remorse, change of mind, personal preference, or incorrect sizes, colors, or other options ordered by the customer. If you receive the correct item as ordered and it is not damaged or defective, it cannot be returned. Except where required by applicable law, made-to-order purchases are final sale unless the item is damaged, faulty, or incorrect.

Damaged, faulty, or incorrect items

If your order arrives damaged, has a manufacturing or printing error, or contains the wrong item, please email gabek1@icloud.com as soon as possible, preferably within 7 days of delivery. This gives us time to investigate and submit a claim to our production partner within its 30-day delivery claim window. The preferred 7-day reporting period does not limit your statutory rights.

Include your order number, a description of the problem, and clear photos showing the item and issue. Include packaging photos if relevant. If multiple items are affected, please provide photos or a video showing all affected items together where possible. If you cannot provide photos, contact us to discuss how we can assess your request.

We aim to respond within 5 business days. For a confirmed damaged, faulty, or incorrect item, we will arrange a replacement at no additional cost or an appropriate refund, subject to applicable law. Contact No ShopCo directly; we handle claims with Printify on your behalf.

Sending items back

Do not return an item to Printify or a production partner without instructions from us. We do not require routine physical returns for confirmed production issues. If a return is necessary, we will provide the return address and instructions and cover the return shipping cost for a confirmed damaged, faulty, or incorrect item.

Print and color variations

Screen settings can affect how colors appear online. Small variations inherent to the printing process are not necessarily defects. For direct-to-garment products, minor print-placement variations within 2 inches are not considered defects under our production partner's policy. This does not excuse a materially incorrect product or limit your rights under applicable law.

Cancellations and changes

Email us immediately if you need to change or cancel an order. We cannot guarantee changes or cancellations once production has begun. Any mandatory cancellation rights under applicable law still apply.

Delivery issues

For a missing order or failed delivery, contact us with your order number so we can investigate. Please ensure your delivery address is complete and accurate. If a new shipment is needed because you provided an incorrect or incomplete address, additional charges may apply; we will explain any proposed charges before proceeding. This does not limit remedies for delivery errors caused by us or our fulfillment partners, or any mandatory consumer rights.

Refund timing

Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to post the funds. If you have not received your refund 15 business days after approval, email gabek1@icloud.com.

Your legal rights

This policy does not exclude or restrict mandatory consumer rights. Where applicable law provides additional return, cancellation, repair, replacement, or refund rights, those rights apply. Printify's reimbursement rules do not limit our obligations to you under applicable law.